Privacy Policy

Effective date: September 4, 2025

Welcome to GBA Remodeling (“we”, “us” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website GBA Remodeling and related services. We provide home construction, renovation and related services — and we respect your privacy.

1. Information We Collect

We collect information that helps us deliver services, communicate, and improve the website.

• Contact information: name, email address, phone number, postal address from contact forms or project inquiries.
• Project information: details you provide about your renovation or construction project (scope, budget, timeline, photos, site address).
• Account details: if you register or create an account (username, password, company).
• Payment and billing info: when you pay for services online we collect payment details via our payment processor (we do not store full card data on our servers).
• Communications: messages between you and our team (email, phone notes, chat transcripts).
• Usage & technical data: IP address, browser type, device, pages visited, referring pages, and analytics cookies.
• Marketing preferences: whether you opt in to newsletters or marketing communications.

2. How We Collect Information

• Directly from you (forms, emails, phone calls, project submissions).
• Automatically via cookies, analytics, and server logs.
• From third parties such as our payment processors, CRM providers, and marketing tools.

3. How We Use Your Information

We use personal data for purposes including:

• Responding to inquiries, quoting, and delivering construction & renovation services.
• Managing bookings, contracts, billing and payments.
• Improving our website, services, and customer support.
• Sending transactional messages (appointment confirmations, invoices) and marketing (with your consent).
• Fraud detection, security, and legal compliance.

4. Legal Basis for Processing (If you are in the EEA)

Where applicable, we rely on one or more of the following legal bases to process personal data:

• To perform a contract with you (e.g., to deliver renovation services);
• Where we have your consent (e.g., marketing communications);
• To comply with a legal obligation; and
• For our legitimate interests (improving services, fraud prevention), balanced against your rights.

5. Cookies & Similar Technologies

We use cookies and similar technologies to make the site work and to analyze usage. You can control cookies at the browser level or via our cookie consent tool (if present).

6. Third-Party Services & Disclosure

We share data with trusted third parties necessary to run our business, including:

• Payment processors (Stripe, PayPal or similar) for handling payments;
• Hosting providers and cloud services for site operation;
• Analytics and marketing tools (Google Analytics, email providers, CRM systems);
• Professional advisors, legal or regulatory authorities if required by law.

We do not sell your personal information. If you believe we do sell data in your jurisdiction, you may opt out (see Your Rights).

7. Data Retention

We retain personal data for as long as necessary for the purposes described (service delivery, legal obligations, dispute resolution). Project records, invoices, and warranty records are typically retained for several years depending on local law and business needs.

8. Security

We implement reasonable technical and organizational measures to protect data (encryption, access controls, secure servers). Unfortunately, no method of transmission or storage is 100% secure — if a breach occurs we will follow applicable notification rules and inform affected users when required.

9. International Transfers

As a web service, personal data may be processed in countries outside your jurisdiction. Where required, we use appropriate safeguards (standard contractual clauses, approved frameworks) to protect transfers.

10. Children

Our services are not directed to children under 16 (or the local minimum age). We do not knowingly collect information from children. If we learn we have collected data from a child we will take steps to delete it.

11. Your Rights

You may have rights under local privacy laws, including (where applicable):

• Access: request a copy of your personal data we hold;
• Correction: have inaccurate or incomplete information corrected;
• Deletion: request deletion of your personal data;
• Restriction: ask that processing be limited;
• Portability: obtain your data in a commonly used machine-readable format;
• Object: opt out of marketing or processing based on legitimate interests;
• Right to opt-out of sale (where applicable under laws like CCPA).

To exercise rights, contact us at the address below. We may request information to verify your identity before responding.

12. Email Marketing & Unsubscribe

If you opt into marketing emails you can unsubscribe at any time using the link in emails or by contacting us directly. We retain records of your unsubscribe requests to ensure you do not receive further marketing.

13. Links to Other Sites

Our site may include links to third-party sites (suppliers, portfolio links, social networks). We are not responsible for their privacy practices. Please review the privacy policies of those websites before providing personal information.

14. How to Contact Us

For privacy questions, requests, or complaints, contact:

GBA Remodeling
Website: GBA Remodeling

15. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective date” at the top will change when we publish a revised policy. We recommend checking this page for updates.

16. Legal Disclaimer

This Privacy Policy is provided for informational purposes and does not constitute legal advice. If you require legal certainty, please consult a qualified attorney to ensure compliance with laws applicable to your business and users (for example GDPR for EU residents, CCPA for California residents).